Lost or Damaged Cyprus Post Parcel: How to Claim
Lost or damaged parcels
A lost or damaged parcel is stressful, but most cases are resolved through a claim with Cyprus Post or with the seller. The first step is to wait the right amount of time, then gather your evidence.
Waiting periods
Do not claim at once. Domestic parcels in Cyprus normally arrive in 1 to 3 working days. International parcels can take weeks, and customs can add delays. Wait until the expected delivery time has passed and tracking has not updated for a reasonable period before starting a claim.
Evidence to gather
- Your tracking number and posting receipt, if you sent the parcel.
- Photos of the packaging and the damage, for a damaged parcel.
- Proof of the contents and value, such as an invoice or order confirmation.
- Dates of tracking updates and any messages from Cyprus Post.
How to claim
- If you sent the parcel, contact Cyprus Post first. Call centre toll free 8000 2000, from abroad +357 22310100.
- If you bought the item online, contact the seller as well, since the seller may need to start the claim.
- Keep copies of every form and reference number you receive.
- Follow up if you do not hear back within the time Cyprus Post gives you.
For official service details, use the official Cyprus Post website at https://www.cypruspost.post/.