Parcel24 Lockers in Cyprus and the 72 Hour Rule
Parcel24 lockers in Cyprus let you collect parcels at any hour without queuing at a post office. The service is run by Cyprus Post, it works 24 hours a day all year, and each parcel is available for collection for 72 hours. This guide explains how Parcel24 works, what it costs, where the lockers are, how to choose a locker for your next delivery and what to do if you are running out of time.
What Parcel24 is
Parcel24 is the Cyprus Post self service locker network. Instead of waiting at home for a courier or collecting during post office hours, which are 8:00 to 14:30 from Monday to Friday, you pick up your parcel from a smart locker whenever it suits you. Cyprus Post lists these benefits for the service:
- Collection of items 24 hours a day, 365 days a year
- Items are available for collection for 72 hours
- No waiting in queues
- Fifteen locations across Cyprus
- Free to use per delivery, with an optional low cost subscription
How much Parcel24 costs
| Plan | Price |
|---|---|
| Per use | Free of charge |
| Monthly subscription | €2.00 |
| Quarterly subscription | €5.00 |
| Yearly subscription | €18.00 |
Subscriptions are optional and are paid by credit or debit card through your account on the Parcel24 website. With an account you can choose a primary and a secondary locker, and you can change them at any time.
Parcel24 locker locations
| District | Locations |
|---|---|
| Lefkosia | Lefkosia District Post Office, Latsia, Lakatameia, Lykavitos |
| Lemesos | Lemesos District Post Office, Mesa Geitonia (Aristofanous 9), Leoforos Makariou, Kapsalos, Mesa Geitonia Post Office, Agios Nikolaos |
| Larnaka | Larnaka District Post Office, Livadia |
| Pafos | Pafos District Post Office, Filippos Supermarket Pegeia |
| Ammochostos | Paralimni, Agia Napa (Odysseas Elytis 26) |
Locations can change, so check the official Parcel24 page before you choose a locker.
How to receive a parcel in a Parcel24 locker
- When a parcel or EMS item arrives in Cyprus, Cyprus Post sends a message with a Delivery Choice link if a valid mobile number or e-mail is on the item.
- Open the link before 6:00 am the next day.
- Choose a Parcel24 locker in the same district as the address. This option is free.
- Wait for the message that the parcel is in the locker, with the collection details.
- Collect it within 72 hours.
The other Delivery Choice options are collection from the post office that serves your postcode, redirection to another address, or home delivery to the label address. The choice is optional. If you make none, the parcel goes to the label address. The choice is not available for items under customs examination.
The 72 hour rule
Parcels stay available in the locker for 72 hours. Set a reminder when you get the message, and use PROmitheas alerts if you want an SMS for each event. If you miss the window, do not wait. Call the Cyprus Post call centre on 8000 2000 and give your tracking number so they can tell you where the parcel is and how to collect it.
Tips for using Parcel24
- Add your mobile number to online orders, otherwise the delivery message cannot reach you.
- Pick a locker near your work or on your daily route.
- Keep your tracking number and the locker message until collection.
- Items subject to customs payment must be cleared first. See our customs guide for parcels in Cyprus.
Which plan is right for you
Because use per delivery is free, most people never need a subscription. A subscription makes sense if you receive parcels regularly, because you get full access to your account and control over your lockers. You can choose a primary and a secondary locker and change them whenever you move or change jobs.
Do the simple maths. The yearly plan at €18 works out at €1.50 a month, the quarterly plan at about €1.67 a month and the monthly plan at €2.00.
Common problems with lockers
- The message does not arrive. Check that your mobile number or e-mail is on the order and that the SMS is not blocked.
- You missed the Delivery Choice link. It expires at 6:00 am the next day, so the item may go to the label address.
- The locker you want is in another district. The free option offers lockers in the district of the delivery address.
- The 72 hours are about to end. Call 8000 2000 with your tracking number.
- Customs is not cleared. Items under customs examination are not offered through Delivery Choice.
For general help with delivery inside Cyprus, read our domestic delivery guide.
Frequently asked questions
Is Parcel24 free to use?
Yes. Use per delivery is free. Monthly, quarterly and yearly subscriptions are optional and cost €2, €5 and €18.
How long can I leave a parcel in a Parcel24 locker?
Parcels are available for collection for 72 hours.
How many Parcel24 locations are there?
Cyprus Post lists fifteen locations across five districts.
Can I choose Parcel24 for any parcel?
Delivery Choice applies to parcels and EMS items, with barcodes starting with C and E, that are not under customs examination and have a valid mobile number or e-mail.
Can I pick a locker in another district?
The free locker option offers lockers in the same district as the delivery address.
Conclusion
Parcel24 removes the need to wait at home or queue at a post office: choose a locker in your district through the Delivery Choice link before 6:00 am the next day, then collect at any hour within 72 hours. Per-delivery use is free, and a subscription only makes sense if you collect parcels very often, so check the monthly, quarterly, and yearly prices before you pay. Keep your mobile number on the order, clear any customs payment first, and set a reminder as soon as the locker message arrives. If the deadline is near or the message never arrives, check the parcel in Cyprus Post Tracking and call 8000 2000 with the tracking number.
